They were really nice and quick. My carpet stayed wet for 3 days however. Next time I’ll mention that to them. Also my cats got sick and threw up for 1 day afterwards because I couldn’t keep them off the wet carpet that long. I probably …
Hi Mrs. Epps,
Thank you for taking the time to leave us a review regarding your recent carpet cleaning experience. Client satisfaction is our number one priority, and these reviews help us to ensure that we are constantly improving our procedures to help meet that goal. Although many factors can be the culprit behind a slow drying process, we are disappointed to hear that your carpet remained wet for three days. We are taking steps to address what specifically happened on your job, where our technicians failed to meet certain standards, as well as to make sure this does not happen again in the future.
Someone with our company will be contacting you soon to discuss your experience with us further.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any service business, our greatest advertising is word-of-mouth from a satisfied customer. We apologize that we failed to meet our standards, and as a result, your 100% satisfaction. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.