Q: I have water damage, what do I do?
A: Stay away from contaminated water or electrical hazards. If safe to do so, turn off circuit breakers supplying electricity to the wet area and unplug and remove small appliances from wet rooms. Move furniture or raise on blocks to prevent moisture absorption and staining. Call Citywide Restoration immediately to mitigate damages at 281-970-8300
Q: My kid just spilled Kook-Aid, what do I do?
A: Soak up as much as you can, careful not to spread it. If during business hours, call us to schedule a spot cleaning. If after hours, an emergency spot cleaning fee double our minimum will apply.
Q: Are you certified?
A: Yes, we are an IICRC Certified Firm in Water Damage, Carpet Cleaning, Upholstery Cleaning, Fine Rug Cleaning, Odor Control and many other areas.
Q: Are you insured?
A: Yes, we carry one million dollar general liability insurance for your protection.
Q: Will you provide me with the best service possible?
A: Yes, we have a 100% Satisfaction Guarantee. If you are not completely satisfied with our service, we will do it again at no charge, if your still not satisfied, you will get a 100% refund.
Q: OH NO! My dog peed on the carpet, what do I do?
A: Put a inch-thick layer of paper towels on the area and a color-fast, absorbent towel on top to absorb moisture. Leave it overnight.
Seal the floor underneath. Treat under floors before installing carpet. Thoroughly clean, disinfect and seal concrete floors. With wood floors, cut out and replace wood rot. Disinfect any stained areas and apply wood sealer.
Enlist a certified professional. Without specialized chemicals and extraction equipment, pet owners may not be able to completely remove soiling from carpet.
Q: My tile & grout is filthy, can you really clean it?
A: In most cases, the tile will be as good as new when were finished. But, if it's not, you can color seal the grout to make it look like new, call today to find out about this amazing service.
Q: I have a very old Oriental Rug that needs cleaning, can you clean it?
A: Yes, we can pick it up, bring it back to our Rug Plant, clean it, protect it & re-deliver it, all within about 10 business days.
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